Privacy Policy

Last updated: 15 May 2026

1. Introduction

SyzLab IT Solutions (“SyzLab”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://syzlab.dev (the “Site”) or use our services, including our OmniChannel‑CMS product.

We are a registered company in Sri Lanka (Registration No. XXXXX). For data protection purposes, we are the data controller.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: name, company name, job title.
  • Contact Data: email address, phone number, postal address.
  • Technical Data: IP address, browser type, device information, cookies, and usage data.
  • Project Data: information you provide in contact forms, quote requests, or when using our CMS.
  • Marketing Data: your preferences for receiving marketing communications.

3. How We Collect Your Data

  • Direct interactions: Filling in forms (contact, quote, newsletter), emailing us, or creating an account.
  • Automated technologies: Cookies, server logs, and similar tracking technologies.
  • Third parties: Analytics providers (e.g., Google), payment processors (if applicable).

4. How We Use Your Data

We use your data to:

  • Respond to your inquiries, quote requests, and support tickets.
  • Provide and improve our OmniChannel‑CMS product.
  • Send administrative emails (e.g., service updates, security alerts).
  • Send marketing emails (only if you opt‑in – you can unsubscribe anytime).
  • Comply with legal obligations.

5. Legal Basis for Processing

Under Sri Lankan law (including the Personal Data Protection Act No. 9 of 2022), we process your data based on:

  • Your consent (e.g., newsletter subscriptions).
  • Performance of a contract (e.g., providing the CMS service).
  • Our legitimate interests (e.g., improving our website, preventing fraud).
  • Compliance with legal obligations.

6. Cookies

We use essential cookies (for site functionality) and optional analytics cookies. You can manage cookie preferences through your browser settings.

7. Data Sharing

We do not sell your personal data. We may share data with service providers (hosting, email delivery, analytics, payment processors) or law enforcement when required by Sri Lankan law. All third parties are contractually obligated to keep your data secure.

8. Data Retention

  • Contact/quote submissions: 2 years after last interaction.
  • CMS customer data: as long as your account is active, plus 30 days after termination.
  • Newsletter subscribers: until you unsubscribe.
  • Technical logs: 90 days.

9. Data Security

We implement reasonable security measures (SSL encryption, access controls, regular updates) to protect your data. However, no internet transmission is completely secure.

10. Your Rights (Sri Lanka PDPA)

You have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent (where processing is based on consent).
  • Object to processing based on legitimate interests.
  • Lodge a complaint with the Data Protection Authority of Sri Lanka (once established).

To exercise these rights, email us at privacy@syzlab.dev.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date.

13. Contact Us

If you have questions about this policy or your data, contact:

SyzLab IT Solutions
Email: privacy@syzlab.dev
Phone: +94 773584585
Address: [Your registered office address in Sri Lanka]

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